This policy explains how IRONBLOOM (Shoulder Monkey Pty Ltd, Australia) handles your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Account: email, display name, birth year.
- Health information you choose to give us: sex, height, weight, goals, PAR-Q+ answers, medical conditions, medications, allergies, pregnancy status, training experience, daily check-ins, body measurements, meal and workout logs, and messages you send the coach. This is sensitive information. We only collect it with your express consent, which you give on the health screen.
- Technical: device, browser, and usage logs needed to run the service.
Why we collect it
To build your nutrition and training plan, run the Henley coach, show your progress, and keep you safe (for example: capping intensity if you are not cleared for vigorous exercise, and pausing deficit coaching if a message suggests disordered eating).
Automated decisions
Your plan and coach replies are generated by AI models (Anthropic Claude) from the information above. Messages you send the coach are also screened by an AI classifier for signs of distress. These are automated. You can change your goals and targets in Settings at any time, and you can email us to have a human review any decision.
Who sees it
- Supabase (database and auth) — hosted in the region shown in your account.
- Anthropic (AI models) — receives the context needed to generate your plan and coach replies. Not used to train models.
- Vercel (hosting) and LiveKit (voice sessions).
- Nobody else. We do not sell data. We do not run ads.
Overseas disclosure
Some providers above process data outside Australia (United States). We rely on their contractual protections.
Your rights
- Export everything: Settings → Account → Export my data.
- Delete everything: Settings → Account → Delete account. This removes your data from our database.
- Correct anything: edit it in Settings, or email us.
- Complain: email us first; if unresolved you can contact the OAIC at oaic.gov.au.
Retention
We keep your data while your account exists. Deleted accounts are purged from live systems immediately and from backups within 30 days.
Contact
support@ironbloom.app